Practice Information

About the Practice

Welcome to Parramatta Medical Centre. We look forward to helping with all your health needs. This information sheet will help make your visit to our practice as efficient and beneficial as possible.

We were established in early 2012 to meet the growing health needs of the community. We are an accredited practice with the Australian General Practice Accreditation Limited (AGPAL).

Our mission is to provide the highest quality of healthcare to all patients. All our doctors have extensive general training in general practice and also have individual areas of interest. More details can be found on our website.

We are a strictly NON SMOKING practice.

Practice Address and Contact

Shop 2, Entrada Building
20 Victoria Rd
Parramatta NSW 2150
(Cnr Victoria Rd & Church St)
Opposite McDonalds

Ph: (02) 9762 1041
Fax: 02 9762 1041

Practice Hours

Monday to Friday 8.30 AM to 6PM Saturday 9.00 AM to 12PM

We are CLOSED on Public Holidays.

Pathology services are available: Monday to Friday 8.00am to 5.00 pm, Saturday 9.00am to 12.00pm.

After hours and home visits

Parramatta Medical Centre’s patients can access after hours GP services from the Sydney Medical Service Co-op Limited on (02) 8724 6300.

If the matter is an emergency and urgent care is needed please contact the ambulance on 000.

If needed, the nearest Hospital Emergency Departments can be found at:

Westmead Hospital Emergency Department on Corner Hawkesbury Rd and Darcy Rd

OR

Westmead Children’s Hospital Emergency Department on Corner Hawkesbury Rd and Hainesworth St

Appointments

We welcome both onsite appointments, walk- ins and telehealth appointments for those eligble. However we do encourage patients to book in to see their GP from Monday to Friday whenever possible. This will help to make sure we have the time to see you and to help us keep our waiting times down.

You can make appointments by phoning 02 97621041 during our business hours.

Appointments are generally scheduled for 15 minutes. Inform our receptionist at the time of booking if you need a longer appointment time.

If you need an appointment time for more than one person please inform the receptionist.

Unfortunately emergencies do arise from time to time and these will be given priority. Please inform reception immediately if you have an urgent problem.

If you require another appointment it is advisable to book this in before you leave the practice.

Fee and Billing Schedule

Parramatta Medical Centre is a BULK BILLING practice for all patients with a valid Australian Medicare Card. 

Please be advised that NEW PATIENTS will generally be required to present their Medicare Card as well as another form of Photo Identification on Arrival. Private patients and patients without a Medicare Card will be charged according to time and complexity of consult. The fee will be up to the discretion of the treating doctor. We kindly ask that you pay the basic consult first and if additional charge is required, that will be collected at the end of the consultation. 

**OUR FEES ARE AS FOLLOWS for all private patients WITHOUT A MEDICARE CARD:

Private Patients Billing Policy:

  • Monday to Friday – If you do not have a valid Medicare Card
  • Saturday and Sunday – ALL patients over 12 years or without a Pension/Health Care Card (Services Australia)

Up to 15min consult – $85.00

15-30min consult – $120.00

Newborn consult- $90.00

Child Immunisations- $120.00

Up to 15min consult (Weekend) – $100.00

15-30min consult (Weekend) – $140.00

Newborn Consult- $110.00

NEW PATIENT REGISTRATION FEE
Commencing on 1/2/2024, new patients to the practice will be charged a one-off registration fee of $25. This applies to patients new to Parramatta Medical Centre (excluding those who have also been to Rydalmere Medical Centre) and will be a one-time only fee.

For your convenience we provide EFTPOS/Credit Card (Debit/Visa/Mastercard) and HICAPS (Health Fund) facilities for Allied Health appointments.

Our practice welcomes patients with Work Cover issues, but the decision to take on cases is done on an individual basis and up to the treating doctor.

Please be aware some services are not covered under Medicare and may attract a private fee. These include services such as Medical Reports, Certain Drivers Licensing Reports (such as commercial licenses), Insurance Forms, Pre- Employment Checks and Legal or Insurance Reports. Your doctor will advise you of any fees prior to commencement.

Translation Service

Our practice has access to phone translation services for most languages and translation services for the hearing impaired. Please inform the receptionist ahead of time of booking if these services are needed. Alternatively you can book directly on 131 450.

Parking

There is 90 minutes of free underground parking available in the Entrada Car Park, entry via Ross Street.

Arrival

Please see the receptionist upon arrival with your Medicare card and any Concession or DVA card if you have one. If you leave the waiting room before seeing the doctor please advise the receptionist both when leaving and when returning.

Please make sure your contact details and emergency contacts are up to date.

If we have asked you to bring you own vaccinations you will need to purchase them just before your appointment and present them immediately to our receptionist on arrival as they do not survive long outside of the fridge.

Telephone Access

If you need to contact the doctor during surgery hours please advise the receptionist. They will forward a message to the doctor if he or she is on that day. If it is not urgent it will be forwarded on the next occasion the doctor is in. If it is an urgent matter than the doctor on duty will be advised.

Patient Test Results

Patients should always make arrangements to have test results discussed with their doctor in a timely manner. For privacy issues we prefer patients to book in to discuss their results. Results will only be discussed over the phone with the doctors prior approval. If results require urgent attention we will contact you on your provided contact details. Please try and keep them up to date.

Reminders and Recalls

Parramatta Medical Centre is committed to preventative health care. We may need to contact on some occasions with a reminder to attend for screening, health checks or if you have not attended to receive your results. 

In addition to our reminders you may be entered onto Government health registers who may contact you directly. Examples of these include the Pap Smear Registry, National Diabetes Register and Australian Childhood Immunisation Registry.

If you have questions about any of these please advise the doctor or receptionist.

Practice Staff

Dr Bill Truong FRACGP(Syd), MB BS, Masters Public Health & Tropical Medicine. Special interests in Travel Medicine, Sexual Health and preventative health

Dr Yen Tao FRACGP(Syd ), MB BS, Certificate of Family Planning & Reproductive Health. Special interests in Diabetes and Women’s health.

Dr Vincent Wong FRACGP(Syd), MB BS, Bsc(Med). Special interests in skin cancer surgery, childrens health, Mens health, family planning, chronic disease management, Contraceptive advice and migrant health.

Dr Quoc Dung Lam FRACGP(Syd), MB BS(Hons) (UNSW). Specialises in Children’s and women’s health, preventative health, chronic disease management and general family health care. Special interests in Geriatric medicine and palliative care

Dr Hung (Steve) Truong FRACGP(Syd), MB BS(Syd Uni), Grad. Cert. Experienced in hospital geriatrics and Rehabilitation Medicine

Dr Sabine Chuong MBBS, FRACGP, DCH (Syd)

Dr Dachuan (Daniel) Guo MBBS, FRACGP. Accupuncture

Dr Divya Jammadamalaka MBBS, FRACGP

Dr Renuka Makalandawa MD; MHM (UNSW), FRACGP

Dr Yu (Lisa) Zhang MB; FRACGP, DCH

Dr Dev Markan FRACGP; MPH; DIPL.In child health

Dr Chandra Ravindran MBBS, FRACGP , Special interests in General Medicine, Paediatrics and Womens Health

Dr Chamathka Dias MBChB (NZ), FRACGP, DCH

Dr Jennifer Jiang Bmed (UON)

 

Receptionists: Kim, Belinda, Laurel, Denise, Lauren, Penny & Wendy

Practice Nurses: Jessica, Raquel, Robyn

Other Services

Pathology Collection On Site – 4Cyte Pathology

Dietitian – Renee Bechara

Psychologists – Ester Klimkeit, Kala Ram & Alham Ashiq

Exercise Physiologist – Daniel Parker

Physiotherapists- Ivy Luo & Che Zhang

Podiatrist – Abdel Ayass

Health Information and Privacy

Parramatta Medical Centre is a paperless practice. This means we keep all your records on computer only. Our systems are secure and regularly backed up. 

We strictly abide by the  Australian Privacy Principles (APPs), which are contained in schedule 1 of the Privacy Act 1988(Privacy Act).

Feedback

We are always striving to improve our practice. If you have feedback please complete a patient feedback form which can be found at reception.

This practice attempts to address any grievances internally as best as possible. In the event of a complaint not being dealt with to your satisfaction, patients are entitled to forward their complaint to

Health Care Complaints Commission
Locked Bag 18
Strawberry Hills NSW 2012
Phone: 1800 043 159 (Toll Free) or (02) 9219 7444
Fax: (02) 9281 4585
TTY: (02) 9219 7555
Email: hccc@hccc.nsw.gov.au
Website: www.hccc.nsw.gov.au